Bruna Diirr,  Renata Mendes de Araujo,  Claudia Cappelli. 

Many discussions enforce the need to encourage involvement and participation of Society in public issues. It is argued that the use of conversations on public services encourages closer ties between Society and Government. This paper presents a tool to support discussion and sharing of information about the provision process of public service. It enables that the information obtained can be used to understand the discussion and for identification of improvements in services.

http://www.lbd.dcc.ufmg.br/colecoes/sbsi/2011/conversas.pdf

Processando consulta.