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Aplicação de técnicas e métodos de IHC para avaliar a QoE de serviços de TV interativa (Artigo Industrial Resumido).

Explorando Sensibilidade ao Contexto com MoCA

Lara Schibelsky Godoy PiccoloGraziella Cardoso BonadiaClaudia de Andrade Tambascia

Quality of Experience (QoE) is a measure of how customers perceive a service offering. Usually applied to evaluate telecommunications services, there is no agreement on how to correlate network measures with human factors to obtain a QoE value, especially when considering interactive interfaces of services. This paper presents results of an ongoing work to define a methodology that considers aspects of user interaction in the QoE evaluation of interactive TV services.

http://dl.acm.org/citation.cfm?id=1999625&CFID=250824875&CFTOKEN=58354779

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