Fabiane A. Frantz,  Daniela D. S. Bagatini,  Kurt W. Molz. 

In this work, the study and modeling of a workflow-based business process is performed, in order to identify those places where exceptions that cause pendencies on the business process, might occur. Based on this study, this work proposes a new workflow model, which brings several tasks, such as: - agents definition; model workflow properties in a existing workflow tool; implement the necessary agents in a simulation environment, in order to prevent pendencies on the business process.

http://www.lbd.dcc.ufmg.br/colecoes/enia/2005/001.pdf

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