André Fonseca Amâncio,  Heitor Augustus Xavier Costa,  Antônio Maria Pereira de Resende,  Fábio Fagundes Silveira. 

The area of software engineering have been required new demands due changes elapsed by internalization and the globalization in actual society. In the same pound that organizations distribute their operations around the word, the software development process suffers pressure in the same direc- tion. This paper intends to contribute with the growth of software process technology, with the development of distributed maintenance process. To the development of the work techniques and methods of software maintenance existent in the literature were analyzed to construct the knowledge about actors, activities and artifacts of a software maintenance process.

http://www.lbd.dcc.ufmg.br:8080/colecoes/wdds/2008/003.pdf

Processando consulta.