Albert SchillingCarlos RosembergJoice BarbosaGabriela Telles

Experience Report: Using EasyAccept to Drive Development of Software for an Energy Company

This paper shows the Instituto Atlantico's experience with the institutionalization of user experience focus using Six Sigma methodology. Among results, is worth mentioning the statistic proof that the use of specific CHI techniques maximizes the quality of final product, through the reduction of errors found by final users after the releases. This fact has contributed to the paradigm change regarding investments in HCI practices, for instance, low fidelity prototyping and participatory design.

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Biblioteca Digital Brasileira de Computação - Contato:
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