Helena Cristina Tavares,  Fábio Rilston Silva Paim,  Ana Elizabete Carvalho. 

A boost in the software technology field and increasingly high quality standards imposed by its clients have required more than highly qualified teams and last generation tools from the software industry to generate quality products. Software companies have applied efforts towards improving their software process, aiming to adhere to quality models such as SEI-CMM, in order to systematically use the best technical and managerial practices to achieve quality within their projects. This work presents SERPRO’s strategy to adhere to CMM-Level 2’s practices, the challenges introduced by its organizational complexity, the solutions yielded and lessons learned during the process.

http://www.lbd.dcc.ufmg.br:8080/colecoes/sbqs/2002/015.pdf

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