Maria Célia Furtado Rocha,  Sara Raskin. 

This paper is intended to analyse the “CASE-tools” selection in the Public Sector in Brazil. The case-study was conducted in the state of Bahia in a public committee for software selection and illustrates how norm applications may work in a quality management way.

http://www.lbd.dcc.ufmg.br:8080/colecoes/sbqs/2002/014.pdf

Processando consulta.