Francisco J. C. Rapchan,  Davidson Cury,  Crediné Menezes,  Ricardo de Almeida Falbo. 

This paper suggests a process quality model to elaborate, operate, manage, and maintain distant learning mediated by Internet. The model is based on NBR ISO/IEC 12207 and on a merge of processes suggested by different organizations dealing with e-learning.

http://www.lbd.dcc.ufmg.br:8080/colecoes/sbqs/2002/001.pdf

Processando consulta.