An Approach to Improve the Empathy of Text Interactions in Collaborative Systems

Colaco, Souza, J.G.Goncalves, C.A.

In general, research on the effects of computer-mediation on collaborative work has concentrated mainly on social-psychological factors such as deindividuation, attitude polarization, social presence and politeness tactics. A new approach for that is the use of NeuroLinguistic theory to determine what is the Preferred Representational cognitive System (PRS) of collaborators. Internal mental processes such as problem solving, memory, and language consist of visual, auditory and kinesthetic representations. An important question on this matter is: Classify the representation most used (PRS) on moment of the text interactions can increase empathy? This position paper presents a psychometrically-based neurolinguistic proposal to enhance the empathy in the Computer-Mediated Communication.

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