Rodrigo Linhares Monteiro,  Andrea Pinto,  Simone C. dos Santos. 

This article reports the experience of a Software Residency Program developed by Alcatel-Lucent and C.E.S.A.R with the goal of forming software development practitioners with specific skills and competences in Care Centers for the Telecom field. Positive results were reached with the use of PBL and the agile approach Kanban

http://fees.inf.puc-rio.br/FEESArtigos/pdf_counter.lp?fees=FEES12&file_name=104356.pdf

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