Um Framework para Avaliação de Episódios de Gestão de Conhecimento

Francisco Milton Mendes NetoPedro Fernandes Ribeiro Neto

Support for organizational knowledge management (KM) requires mechanisms for creation, mapping and transference of knowledge. Many organizations use computer tools (KM systems) for achieving these goals. However, in many situations the whole potential of these systems to transfer knowledge and foment organizational learning is not adequately used. This happens mainly due to the lack of effective evaluation of essential properties and prerequisites of specific contexts of use of KM systems (KM episodes). This paper fills in this gap by proposing a framework for supporting formal evaluation of KM episodes, which facilitates the identification of the specific set of prerequisites of a KM episode and the formal verification of its properties. The verification of properties makes possible to check which business goals are probably reached with basis in the set of satisfied prerequisites.

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