Dante Carrizo,  Oscar Dieste,  Natalia Juristo. 

Requirements engineers can make use of a great many techniques to elicit user needs. However, there is no comprehensive practical guide on how to select the best techniques for a particular contextual situation within a software development project. We propose a framework to support developer decision making on which are the best elicitation techniques for the project at hand. Our framework identifies which elicitation technique responds better to certain project features

http://wer.inf.puc-rio.br/WERpapers/pdf_counter.lua?wer=WER08&file_name=carrizo.pdf

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