Business Process Simulation: An Evaluation Approach

Jarley Palmeira NóbregaKeldjan Alves de OliveiraLeopoldo FerreiraVirginia Carvalho ChalegreCarina Frota Alves

Business Process Management can lead to better organizational and flexible performance. But when new processes are designed or existing processes shall be improved, it is always hard to predict the resulting performance. The integration of simulation methods with BPM tools is a promising approach which provides a better understanding of processes execution behavior. However, the accuracy and precision of the results must be evaluated in a formal way, as a need to obtain more confident simulations. This paper proposes an approach to evaluate the results obtained from simulation of business processes. A formal case study was conducted to evaluate the application of the approach. At the end, a discussion is presented about the results of the evaluation.

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