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Modelagem de Processos no Apoio à Aderência de Implantação de ERP Hospitalar

Ariadne C. L. F. NunesCarina F. AlvesRosa C. Pinto

The value of an ERP (Enterprise Resourse Planning) is in its effective and efficient use. The alignment between the organizational processes and functionalities of the ERP is one of the main challenges during the implantation. This paper investigates the challenges involved in the adherence phase of ERP for hospitals. An adherence model is proposed based on concepts of Business Process Modeling (BPM). The model identifies the customization points and business particularities of the ERP. In addition, we indicate good practices to support the definition of processes in organizations of the hospital domain. The model is suitable to hospitals that face difficulties during the identification of requirements for the adherence phase.

http://www.lbd.dcc.ufmg.br/colecoes/sbsi/2012/0026.pdf

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