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Apoiando Alinhamento Estratégico em Organizações Usando Contratos Eletrônicos Estendidos com BLA

Lilian FlorioGuilherme B. M. SallesMarcelo Fantinato

Through e-contracts, using partner organizations, it is possible to outsource e-services to be composed into business processes, and set SLA (Service Level Agreement), which does not ensure the strategic alignment between IT departments and business areas of each involved organization. This paper presents an extension of an approach for e-contract establishment including the treatment of BLA (Business Level Agreement), used to align the organization's goals and objectives, so that it is possible to ensure that responsibility activities in IT do not cause negative impacts on the business.

http://www.lbd.dcc.ufmg.br/colecoes/sbsi/2012/0036.pdf

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