Uma abordagem para a mineração dos processos de uma universidade

Pedro M. EspositoMarco A. VazJano M. de SouzaLuciano Terres

Business process mapping is a key activity at organizations that wish to enhance their transparency and to ensure the strategic alignment of their operations. This is particularly important at public universities, where academic and administrative processes are usually inefficient and unstructured. The high cost required for the modeling of processes, however, inhibits the execution of this project on many institutions, especially for those that are non-profit. This paper presents the use of process mining and clustering techniques in an attempt to solve this issue, enabling the analysis of the several processes that compose a university.

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